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Sensitization on Revised QMS
The University Quality Management System (QMS) has been revised in order
to align it with the ISO9001:2015 Standard.
The revised QMS has been discussed and approved by Senate.
The committee undertaking the review of the University QMS has now reached
the stage of sensitization and awareness on the revised QMS across the
University. The next sensitization programme will be carried out at
college level and central administration between 19 – 23 September 2016.
The key components of the QMS are
2.Quality Policy Statement
5.Processes and Sub Processes
The new quality policy statement reads:
The University of Nairobi has an unwavering commitment to offer quality
educational and related services to its customers as guided by the
strategic plan with a view to meet applicable customer, regulatory and
To realize this, Top Management shall regularly monitor and review its
performance for continual improvement and suitability by implementing an
effective quality management system.
The new quality objectives are:
1.To achieve a Graduate Capability Index and Work Readiness Index of 3.15
2.To offer services to customers to a 100% compliance to the Service
3.To ensure utilization of resources in 100% compliance with the budgetary
4.To increase the Employee Satisfaction Index by 1% annually
5.To Increase the Customer Satisfaction Index by 1% annually
6.To increase of number of publications in refereed journals by at least
7.To be among the top 5 in Africa and top 500 in the international ranking
of Colleges and Universities by 2018
8.To establish at least 20 MoUs with its collaborators and 10 partnerships
with industry every year
9.To grow the research grants and non-academic revenue by 10% annually
10.To promote environmental sustainability by annually engaging in at
least two activities.
The QMS Manual has been substantially revised.
The QMS has adopted a process approach. The six Top-level Processes
1.Teaching and Learning (UON/TL)
2.Resources Management (UON/RM)
3.Student Welfare Services (UON/SWS)
4.Research Management (UON/RPE/RM)
5.Collaboration and Partnership (UON/CP)
6.Competitiveness and Image of the University (UON/CI)
Each Top-Level Process has Sub Processes.
Each Sub Processes has associated Procedures.
A Quality Control Sub-Process (UON/RM/QC) has been created to bring
together issues of:
•Internal Quality Audit
•Auditing of accounting documents
•Control of Non-conforming Products
A new procedure for Risk Management (UON/OP/87) has been introduced.
A Change Management Sub-Process (UON/RM/CM) has been created to manage
changes to processes and other aspects of the QMS a controlled manner.
CHRISTOPHER A. MOTURI
DEPUTY MANAGEMENT REPRESENTATIVE