The history of Students Welfare Authority (SWA) is intertwined with that of the mother institution - University of Nairobi. Like all organizations, SWA has undergone fundamental changes to evolve into a dynamic entity that it is today. Students Welfare Authority accommodates the largest number of clients compared with any other institution in the hospitality industry. It is with pride that we can state that we have served the largest number of University graduates and presently we accommodate the largest number of students in this region close to ten thousand. SWA has faced and responded to challenges broadly in three categories, structural, capacity and policy changes.